Privacy Policy for cd111

cd111 (referred to throughout this document as "cd111", "we", "us", or "our") is committed to protecting and respecting the privacy of all individuals who use the cd111 platform, accessible at cd111.ws. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, stored, and used.

This policy applies to all services offered on the cd111 platform, including live cricket betting, slot games, live casino tables, virtual sports, and all associated payment and account management functions. By registering a cd111 account or continuing to use the platform after this policy has been published or updated, you confirm that you have read and accepted the terms of this Privacy Policy.

cd111 operates as a safe and reliable platform and treats the protection of your personal data as a core operational responsibility. We apply appropriate technical and organisational measures to safeguard your information against unauthorised access, disclosure, loss, or destruction.

For the purposes of this Privacy Policy, the data controller responsible for your personal information is cd111, operating under the domain cd111.ws. The platform is designed to serve adult players based in Bangladesh and processes personal data primarily in connection with the provision of online betting and casino services.

All data protection enquiries, subject access requests, and privacy-related complaints should be directed to cd111's support team at [email protected]. We aim to acknowledge all data-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 7 working days.

cd111 collects personal data from you in connection with your registration, account management, and use of the platform. The categories of personal data we collect include, but are not limited to, the following:

cd111 collects personal data through the following channels and mechanisms:

• Direct submission: Information you provide when registering your cd111 account, completing KYC verification, making deposits or withdrawal requests, contacting our support team, or participating in promotional activities.
• Automated collection: Technical and usage data collected automatically as you interact with the cd111 platform, including through server logs, session tracking, and cookies (see Section 9 for full cookie details).
• Payment processors: Transaction reference data received from payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels. cd111 receives only the minimum data necessary to confirm and reconcile transactions.
• Game providers: Aggregated session and game outcome data received from licensed game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for account activity tracking and responsible gaming monitoring purposes.
• Identity verification services: Where a third-party KYC or document verification service is used to validate identity documents, cd111 may receive a verification status result. The full document data is processed by the third-party provider under their own data protection obligations.

cd111 uses the personal data we collect strictly for the purposes set out below. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected.

• To create, maintain, and manage your cd111 player account, including processing your login credentials and account settings.
• To process deposits, bets, and withdrawal requests denominated in Bangladeshi Taka (BDT / ৳) through your chosen payment method.
• To verify your age and identity in accordance with cd111's 21+ policy and Know Your Customer (KYC) obligations.
• To monitor account activity for signs of fraudulent behaviour, money laundering, bonus abuse, multi-accounting, or other prohibited conduct as defined in our Terms & Conditions.
• To fulfil our responsible gaming commitments — including monitoring for problem gambling indicators, enforcing deposit limits you have set, and processing self-exclusion requests.
• To communicate with you regarding your account, including security alerts, transaction confirmations, support responses, and — where you have opted in — promotional communications about cd111 offers and events such as BPL season, IPL, Eid, and Pohela Boishakh specials.
• To improve the cd111 platform, including by analysing aggregated usage data to understand which features, games, and cricket betting markets are most valued by players in Bangladesh.
• To comply with any applicable legal, regulatory, or law enforcement obligations, including providing data to relevant authorities where required by law.

cd111 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your personal data with third parties only in the following specific circumstances:

• Payment processors: We share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners solely for the purpose of processing your deposits and withdrawals.
• Game providers: Game session data is exchanged with licensed game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to support game delivery, outcome verification, and responsible gaming functionality within their platforms.
• Identity and KYC verification providers: Where a third-party service is used to verify identity documents or cross-check age, the minimum data necessary for verification is shared with that provider under a data processing agreement.
• Fraud prevention and security services: Technical data (such as IP address and device fingerprint) may be shared with fraud prevention tools to detect and prevent unauthorised access, account takeover, and financial crime.
• Legal and regulatory obligations: cd111 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or in connection with anti-money-laundering (AML) or counter-terrorism financing (CTF) obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of cd111's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom cd111 shares personal data are required to process that data in accordance with applicable data protection standards and solely for the purposes specified by cd111. cd111 does not permit third-party processors to use your data for their own independent purposes.

cd111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Active accounts: Personal data associated with your cd111 account is retained for the full duration of your account's active status.
• Closed accounts: Following account closure — whether initiated by you or by cd111 — personal data is retained for a period of up to five years. This retention period supports our obligations relating to financial record-keeping, fraud investigation, and the resolution of any outstanding disputes.
• Transaction records: Financial transaction records (deposit and withdrawal history in BDT) are retained for up to seven years following the date of the transaction, consistent with standard financial record-keeping practices.
• KYC and verification documents: Copies of identity documents submitted for KYC verification are retained for the duration of the account and for up to five years following account closure.
• Communications: Support and complaint communications are retained for up to three years following resolution, to support quality assurance and any subsequent escalation.

Data that is no longer required for operational or legal purposes is securely deleted or anonymised in accordance with cd111's internal data lifecycle procedures. Anonymised or aggregated data — from which individual players cannot be identified — may be retained indefinitely for platform analytics and responsible gaming research purposes.

cd111 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the cd111 servers, ensuring that your login credentials, personal information, and payment data cannot be intercepted in transit.
• Encrypted storage of sensitive data at rest, including account credentials and personal identification information.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. Only authorised cd111 personnel involved in account management, security operations, or KYC review have access to identifiable player data.
• Multi-factor authentication options for player account access, strongly recommended to all registered cd111 players.
• Regular internal security reviews and infrastructure monitoring to detect and respond to potential security incidents in a timely manner.
• Segregation of production data from development and testing environments to minimise the risk of data exposure during platform maintenance.

In the event of a personal data breach that poses a risk to your rights and freedoms, cd111 will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.

cd111 uses cookies and similar tracking technologies on the cd111.ws platform. Cookies are small text files placed on your device when you visit a website. They allow us to recognise your device, maintain your session, and improve your overall platform experience. The types of cookies used by cd111 are as follows:

• Essential cookies: These cookies are strictly necessary for the platform to function. They enable core features such as account login sessions, security token management, and basic navigation. These cookies cannot be disabled without significantly impacting platform functionality.
• Preference cookies: These cookies remember your platform settings and preferences — such as your preferred language, display settings, and last-used payment method — to personalise your experience on return visits.
• Analytics cookies: cd111 uses anonymised, aggregated analytics cookies to understand how players navigate the platform — for example, which games are most frequently accessed, and how cricket betting markets are used during BPL and IPL season. This data does not identify individual players and is used solely for platform improvement purposes.
• Security cookies: These cookies support fraud detection and account security functions, including detecting unusual login patterns and protecting against automated bot activity.

cd111 does not deploy advertising cookies, cross-site tracking cookies, or third-party retargeting technologies. You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the cd111 platform.

cd111 respects your rights in relation to the personal data we hold about you. You may exercise the following rights at any time by submitting a written request to [email protected]:

• Right of access: You have the right to request a copy of the personal data cd111 holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. For basic account details, corrections can often be made directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require cd111 to retain it (such as financial record-keeping requirements).
• Right to restrict processing: You may request that cd111 limit the way we process your personal data in certain circumstances — for example, while the accuracy of your data is being verified.
• Right to data portability: Where technically feasible, you may request a copy of the personal data you have provided to cd111 in a structured, machine-readable format.
• Right to withdraw consent: Where cd111 processes your data on the basis of consent (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.

cd111 will respond to all data rights requests within 7 working days. In cases where a request is complex or involves a large volume of data, we may require up to 30 days to respond. We will notify you if an extended response period is needed. Note that exercising certain rights — such as requesting erasure of your account data — may result in the closure of your cd111 account.

cd111 strictly prohibits the use of its platform by individuals under the age of 21. The cd111 platform is designed, marketed, and operated exclusively for adults aged 21 and above. We do not knowingly collect personal data from individuals who have not reached this minimum age.

During the registration process, users are required to confirm that they meet the 21+ age requirement. cd111 reserves the right to request age verification documentation at any point during the account lifecycle. If cd111 discovers or reasonably suspects that a registered user is under the age of 21, the account will be suspended immediately, all pending transactions will be halted, and any deposited funds will be returned to the originating payment method following identity confirmation.

If you are a parent or guardian and believe that a person under the age of 21 has registered a cd111 account using false information, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

cd111 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the "Last updated" date at the top of this page will be revised accordingly. For material changes that significantly affect how your personal data is processed, cd111 will endeavour to notify registered players via the contact details associated with their account.

Your continued use of the cd111 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and contact support to arrange account closure.

cd111 recommends reviewing this Privacy Policy periodically — particularly before making deposits or providing any new personal information — to ensure you are informed of the current data practices in effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way cd111 processes your personal data, please contact our support team. We are available 24 hours a day, 365 days a year — including during BPL and IPL match days, Eid, Pohela Boishakh, Victory Day (December 16), and all Bangladesh public holidays.

Privacy enquiries: [email protected]

When submitting a privacy-related enquiry, please include your registered username and a clear description of your request so that our team can assist you efficiently. All privacy communications are handled with strict confidentiality.

For enquiries specifically relating to responsible gaming — including deposit limits, cool-off periods, or self-exclusion — please visit the Responsible Gaming page or mention this in your support message. For a full overview of your rights and obligations as a cd111 player, please refer to our Terms & Conditions.